At [Zarwaandco.com], we are committed to providing high-quality jewelry and a smooth shopping experience. If you are not fully satisfied with your purchase, please review our return and refund policy below.
1. Return Eligibility
- Items must be unused, unworn, and in original packaging.
- Returns must be requested within 7 days of delivery.
- Proof of purchase (order number or receipt) is required.
2. Non-Returnable Items
- Custom or personalized jewelry
- Items purchased on sale or discount (if applicable)
- Used or damaged products (not due to our fault)
3. Exchange Policy
- Exchanges are available for eligible items.
- The product must meet return conditions.
- Exchanges depend on product availability.
4. Damaged or Incorrect Items
If you receive a damaged or wrong item:
- Contact us within 24–48 hours of delivery
- Share clear photos/videos as proof
- We will arrange a replacement or refund
5. Refund Process
- Once your return is approved, refunds will be processed within 5–7 business days
- Refunds are issued via:
- Bank transfer
- Original payment method (if applicable)
6. Return Shipping
- Customers may be responsible for return shipping costs (unless the item is defective or incorrect)
- We recommend using a trackable shipping service
7. How to Request a Return
To initiate a return or exchange:
📧 Email: info@zarwaandco.com
📞 WhatsApp: +92 370-095-2240
Provide your order details and reason for return.
