Return & Exchange Policy

We Want You to Love Your Jewelry as Much as We Do!

At Zarwa & Co., we’re confident our designs will steal your heart once they’re in your hands. And we want you to feel just as assured about your purchase before you try them. Here’s how we ensure your satisfaction:

Exchanges Made Simple

If you have any issues and want to try exchange option? Don’t worry—we’ve got you covered! Here’s how to exchange your item effortlessly:

  1. Contact Us: Email us at zarwaandco@gmail.com or DM us on Instagram with your order number, the reason for the exchange, and we will try to look into it.
  2. Send It Back: Post the item within 3 days of purchase in its original condition (unworn, unwashed, unsoiled, and with all tags attached). Return postage is at your cost.
  3. We’ll Handle the Rest: Once we’ve received and verified the item, we’ll process your exchange or issue store credit - quickly and hassle-free (excluding original shipping costs).

Received a Faulty Item? We’ll Make It Right!

Although we have a rigorous quality control process, on the rare occasion a faulty product slips through, we’re here to help.

  • Contact us immediately at zarwaandco@gmail.com (or DM us) with your order number.
  • Report the fault within 3 days of receiving your order.
  • We’ll send you a replacement or offer store credit, and we’ll even cover all return shipping costs.

Your satisfaction is our top priority!

Packaging That Elevates Your Experience

We believe every purchase should feel like receiving a gift. That’s why all orders come with premium gift-worthy packaging featuring custom branding.

Need extra packing for gifting? Just let us know in advance, and we’ll include them for a small additional charge, if not free.

Return Policy

We want you to make an informed decision before you buy, so our website offers detailed images of every product. While we do not accept returns based on personal preference, we offer a flexible exchange option:

  • Ship the item back in its original, undamaged condition to our warehouse.
  • Select a replacement item from our website.
  • Pay a nominal shipping charge of 200/-, and we’ll send your new piece right away.

Thank you for understanding, and we’re always here to help ensure you have the best shopping experience!